We were hired in to initially modernize webshop, as the existing shop was aging and hard to maintain. Especially the work required to upload new products and handle orders was a problem.
Marmar's needs were for a typical webshop, so we suggested using a standard (best in class) piece of software for the shop, and focus on processes and integrations. We landed on Shopify as the core webshop product.
We integrated two webshops (for different markets) with Marmar's logistics partner and their accounting system, allowing most orders to be fully processed without need for employee interaction. For edge cases, we implemented a reporing interface, supporting Marmar staff in figuring out what might have gone wrong with orders and fix the issues.
We focused on employee education, making sure that key employees could solve issues as they occur. Additionally we trained employees to make advanced changes to the Shopify store, freeing them from the need to communicate with and pay and external contractor for changes to the webshop's look and content.
The project resulted in a manifold increase in sales from webshop and significantly reduced workload required to handle orders and upload products.
We also coordinated between several of Marmar's other suppliers and were instrumental in ensuring the success of a migration of a logistics integration for the entire business (both B2B and webshop).